implementation of a system that monitors the waiting time of each chat, visually highlighting those who are waiting for a response. For example, a chat that has been unanswered for a certain period (X minutes) would be marked with a yellow indicator, while another that exceeds a longer time (Y minutes) would be marked in red. This system would allow attendants to prioritize care in a more effective and organized way, ensuring that the most urgent cases are treated with due attention.