Requests

The client wants the NPS to be more complete, with more questions, more answers and with a greater visual variety.

Edit, delete messages via WhatsApp Today, both through the WhatsApp application itself and also through WhatsApp Web, it is possible to use a feature that allows us to edit a message that had a wrong word or that was sent by mistake or something like that. We don't have this feature through the platform, and it would be very useful to be able to make these edits through the platform.

Be able to send media and files larger than 15mb. Whatsapp itself already allows much more...

It is interesting to add to the NPS tab if it is possible to add more than one question to the same link for the customer to evaluate from 0 to 10

It's a very serious problem that we can't delete a message on chatguru. A customer sent a photo with private data and we want to delete it, we deleted it from the cell phone, the customer deleted it from his cell phone, but he is still registered with chatguru, this is very bad, we cannot be responsible if this sensitive data is exposed on the chatguru. You need to solve this issue, which can really create a big problem.

More complex chatbots become complicated to navigate, because of the amount of data, it would be interesting to pay attention to the processing of chatbot pages. Requested by Heitor da Contajá

It should be simple to be able to schedule an image or video message, without having to create a dialogue as it is today. It should be simple to schedule a media message like a text message

Making it possible to forward/send contacts is quite useful for companies that work with referrals, as it becomes a record,

I urgently request the possibility of permanently deleting a template, so that they do not remain in the assets or in the archives. If you prefer to create one more page to delete them but to be permanently deleted. It doesn't make sense to keep this clutter in the templates for lack of a basic feature.