We are setting up our own system to read the ChatGuru JSON return with this information, maybe every 10 minutes, what we need is:

• Department

• Open Chats

• Customer Chats

• Waiting Chats

• And all of Chats

It would basically be the Department, the number of chats in each status and the total number of chats, with an update interval of 10 minutes, because then our own system would read this data and show it on our monitor.