Requests

Improvements in the reporting area, with Number of calls per attendant, conversation abandonment rate,

Customers have already reported using stickers as a form of engagement and would like to be able to send them directly through the platform.

Good morning! I could see the possibility of the platform being able to see when the customer reacts to a message, because we often think that she didn't reply but she only reacted and we can only see this on WhatsApp on the cell phone. Act, Daniela.

Be able to send an image message through the WABA template

Create a mechanism to use the template message sending Multimedia in WABA. Possibility to send the type of Multimedia message with image/video by waba template. This is a need that we have to enrich our communication with the customer, and since this already exists on other platforms, it is important that the chatguru implements this.