Requests

Create a centralized screen to configure all the permissions of non-administrator users, allowing you to define access profiles beforehand and then just link them to the users. Currently, it is necessary to configure permissions individually for each user, which, although simple, becomes extremely laborious when applying the same settings to a large number of technicians. This improvement would significantly reduce the time and effort required to manage permissions.

We really missed a mobile app to get the process running smoothly for our street vendors.

I urgently request the possibility of permanently deleting a template, so that they do not remain in the assets or in the archives. If you prefer to create one more page to delete them but to be permanently deleted. It doesn't make sense to keep this clutter in the templates for lack of a basic feature.

The purpose of creating the Chatbot is so that we can rescue the lead. It's not interesting that we make it clear that the messages are sent automatically or as if it were a “Robot”. When any attendant sends a message, the customer's conversation contains the name of the attendant who sent the message. However, when we create a chatbot and you execute it, the messages are sent without the name of the attendant, so that the customer automatically realizes that they are robot messages. Then, the suggestion is to create an option for you to place a fixed name of a person on top of the message that was created in the chatbot, that is, the same as the one we sent to the customer.

Provide a report of how many customers were assigned to the sales team (per user). We need to identify this data, but the chat guru does not inform, of the conversations initiated, which were directed to sellers X, Y, and Z.

Good afternoon, it would be of great help if through ChatGuru we were able to forward a saved contact, as we normally do on Whastapp.

I have requested it other times but I would like to ask for urgency in meeting our need. Today, without the possibility of Excluding the customer who will not be our potential customer, we work with numbers that are not true. We have files, clients that have blocked us, customers that are not potential customers, customers that no longer buy with us for N reasons, and it's not cool to work like this, such as having control over 2,000 customers, and not half of them actually buy from us. If I can't delete at least one file that is INACTIVE, I REMOVE THE PERSON RESPONSIBLE AND BECOME A DEAD FILE.

Showing the layout of the account, the department to which the conversation is assigned, would make it much easier to see the demand